Territory Manager (Scotland, UK) - (Ref: 1248)

Our client is a water, hygiene and energy technologies and services company to the food and beverage industry who are a market leader with ambitious plans for growth in the coming years. 

Due to continuing business success and growth, they now have a fantastic opportunity available for a Territory Account Manager to join their team covering the Scottish Territory. 

In addition to In addition to looking after the current customer base, identifying, pursuing and securing new business opportunities, the Territory Account Manager provides excellent levels of service, developing innovative solutions based on a clear understanding of the customer’s needs whilst maintaining excellent relationships with the key stakeholders. 

Key responsibilities:

  • Implement an annual Sales and Service Plan based on a Retain, Grow & Gain Strategy to ensure net sales growth targets by delivering the company’s service excellence programs
  • Identify the needs of customers and development of solutions based on a proficient level of Product and Service knowledge. (Training on products and service provided)
  • Build strong relationships with customers, identify and influence stakeholders and decision makers
  • Develop and maintain prospect list and convert through stages of sales pipeline to deliver new business gains against targets
  • Develop and negotiate commercial proposals including response to formal tenders
  • Coordinate sales and service activities with cross divisional peers and internal functions (e.g. Engineering, Technical Applications, Customer Service)
  • Define Technical Service Level commitments (SLC)
  • Deliver Technical Service Requirements including scheduled Service Visits, Trials, Customer Training, and Audits etc.
  • Maintain customer service schedule reporting on the online service management system
  • Develop and execute implementation plans to successfully on-board new business
  • General Account Management activities such as regular customer review meetings reporting, forecasting, receivables management, account planning etc.
  • Report results of customer contacts and planned activities to supervisor on regular basis. 

Skills, experience and attributes:

  • Commercial aptitude
  • CIP (Clean in Place) process knowledge and experience essential
  • Experience in a food and beverage production or food hygiene role
  • Exceptional communication & organisational skills
  • Good decision-making and problem solving skills when handling challenging situations in a fast-paced environment
  • Knowledge of principles and processes for providing customer service through needs assessment, monitoring quality standards, and evaluation of customer satisfaction
  • Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
  • Full UK driving license 

All applicants must be eligible to work within the UK.

For more information please contact Penny Zaloumis at The Carling Partnership, (Penny.zaloumis@carlingpartnership.co.uk), + 44 1483 893 100.

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