Scotland, UK ref: 1553

Our client has been supporting the beers, wines, spirits and foods packaging industries with best in class closures that help seal, protect and add value to brands for six generations! They are now looking to recruit a Key Account Manager to build and maintain strong, stable and long-lasting relationships of value with customers, by understanding their needs and how best they can be served.

Purpose of the Job and Primary Objectives.

To enable the Company to build and maintain strong, stable and long-lasting relationships of value with our Customers, by understanding their needs and how we can best serve them. Working collaboratively with the Commercial Director and colleagues to develop a strategic growth plan, which recognises Customer and Market trends, and seeks to protects and serve our Customers and their brands.

The job holder will deliver this by owning and achieving / exceeding their annual sales and retention targets within the assigned territories of Scotland, via the generation of opportunities which add value.


Main duties
• To gather and share market intelligence around Customer and Market trends and create and develop a strategic plan for retention and growth within the assigned territory
• To identify and prioritise Customers for growth, to ensure that sales and retention targets are met
• To maintain appropriate face-to-face, phone or email contact with existing Customers in line with current/future spend profiles and complete Visit Schedule and Calendar / Customer Visit Reports
• To gain an understanding of the Customer’s existing product lines and product requirements so that proactive interventions can be made
• To understand and anticipate customer needs for Company products and whether they require standard/stock items or a bespoke/made to order items
• To understand pricing structures and order lead-times to provide indicative information to Customers to aid their decision-making process
• To educate and advise Customers to their options and correcting any misconceptions they may have against products that may be a better and more optimal solution for them
• To gain an understanding of Customer’s development plans so that the Company is in a position to maintain continuity of supply to growing volumes and to win new business
• To keep abreast of changes in the market and make appropriate introductions to new entrants to the market to gain their business
• Provide commercial and technical support to Customers on product issues or the introduction of new products
• To disseminate existing customer strategies, plans and product issues to colleagues in the rest of the Company
• To represent the Company at Trade Shows and Industry Events
• To undertake any other duties that the Company may ask you to carry out that are, in the reasonable opinion of the Company, within the employee’s skills and abilities.


Knowledge and Skills Required

• Excellent collaborative working skills
• Commercially aware – and able to understand the strategic impact on decisions made.
• Good knowledge of the FMCG manufacturing industry, preferably within food & drink and packaging
• Good knowledge of product development process, including lead times
• Working knowledge of:
o Packaging materials and specifications
o Good Manufacturing Practice
o Bottling line technologies
o Quality Assurance & Control Procedures & Systems
o ISO 900/1 and 22000
o EU/FDA Food Safety legislation
• Numerically literate
• Excellent listening skills
• Excellent communication skills, written and spoken, including presentation
• Strong Customer focus
• Attention to detail and excellent analytical and negotiation skills
• Project Management skills, especially working to deadlines within existing lead times
• Computer literate with good working knowledge of Office suite products
• Likely to have previously worked in a similar role
• Hold a current driving licence

Based from home with visits to Customers and Company offices.
Occasional requirement to visit supply chain partner organisations in Europe.

Normal hours: Monday-Friday 8.00 am to 5.00 pm. However, there will need to be a high degree of flexibility on hours due to travelling to see customers.

Occasional requirement to work on evenings, weekends or bank holidays, where required, due to business needs.

Applications from candidates already eligible to work in the UK only please.

For more information, please contact Julie Carling at The Carling Partnership,
Tel +44 (0)1483893100.


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